Returns Policy
Your satisfaction is our priority. Here’s how our return and refund process works:
Damaged Products: Share a picture within 3 days of delivery; otherwise, return/refund is not accepted.
Order Cancellation/Return:
Dispatched Orders: 40% deduction.
Undispatched Orders: 20% deduction.
Order Cancellation within 24 Hours: 15% deduction.
Exchanges/Refunds: Request via return@jnjjackets.com; review our Exchange Policy for details.
Discount Coupons:
Exchange or Refund: 20% discount coupon.
No Exchange/Refund: 30% discount coupon, valid for any time.
For more information, contact us at return@jnjjackets.com.
To understand better, please refer to the policies uploaded on our website
Shipping
At JnJ Jackets, we aim to deliver your orders swiftly and safely. Here are the key details of our shipping policy:
Free Worldwide Shipping: Available on all orders.
Delivery Times:
US, UK, Europe: 3 to 5 working days after dispatch.
Other Countries: 6 to 10 days; actual times may vary based on customs and location.
Courier Services: DHL, FedEx, TNT for secure and fast delivery.
Customs Duties/Import Taxes: Responsibility of the customer; not applicable in some countries like the USA, UK, and Canada.
Shipping Restrictions: No deliveries to Russia, Brazil, Israel, Iran, Iraq, and OFAC-sanctioned countries. No delivery to APO, FPO, or PO Box addresses.
Signature Required: Upon delivery to confirm receipt and condition.
Tracking: Provided via email after dispatch; monitor progress with the tracking number.
Delivery Issues: Contact courier service directly; JnJ Jackets is not responsible for unclaimed parcels after multiple attempts.
For questions, contact us at order_process@jnjjackets.com.
