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At JnJ Jackets, we aim to ensure that you are satisfied with your purchase. If you encounter any issues with your delivered product, such as size, color, or a different item than expected, we offer an exchange policy to address your concerns. Please review the detailed points below to understand the exchange process, including conditions, responsibilities, and how to proceed with your request.
If you want to return or exchange the product, you can reach out to us at exchange@jnjjackets.com with your exchange request and clearly state the reason. Once your request is approved, return the product to JnJ Jackets. Upon receiving the returned product, our inspection team will verify it. If the product matches the criteria, we will process your exchange.
Once JnJ Jackets will receive and inspect your order, JnJ Jackets will notify you via email. In case you do not receive any email from our side, you can contact our customer support team at exchange@jnjjackets.com, JnJ Jackets is always here to help our clients. Our customer support team will get back to you within 24 hours.
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